Refund Policy

Thank you for choosing our platform, https://apsche.hiee.in, for your educational needs. We aim to ensure your satisfaction and a seamless experience. Please read our refund policy carefully to understand the terms and conditions for requesting a refund.

1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

The course you purchased was not delivered as promised.
You encounter technical issues that prevent access to the course, and our support team cannot resolve the issue within 7 business days.
Refund requests are made within the specified refund request window (see below).

Refunds will not be issued for:

Change of mind after accessing significant portions of the course.
Failure to complete the course within the access period.
Non-transferable purchases (e.g., individual licenses cannot be transferred).

2. Refund Request Window

Refund requests must be submitted within 7 days of purchasing the course. Requests submitted after this period will not be considered.

3. How to Request a Refund

To request a refund, follow these steps:

Contact our support team at support@hiee.in with the subject line “Refund Request.”
Provide the following information in your email:
- Full Name
- Email Address used for purchase
- Order ID or Transaction ID
- Reason for the refund request

Our team will review your request and respond within 5 business days.

4. Refund Process

Approved refunds will be processed within 7-10 business days from the approval date.
Refunds will be credited to the original payment method used for the purchase.

5. Exceptions to Refund Policy

We reserve the right to deny refund requests in cases where:

There is evidence of misuse or abuse of the platform.
The user has accessed more than 20% of the course content.

6. Contact Us

For any questions or concerns regarding this refund policy, please reach out to us:

Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (IST)

Email: support@hiee.in

Phone: [Insert Contact Number]